Kore Exchange Policy


Thank you for choosing Kore! We want you to love every piece you purchase as much as we loved making it for you, and we’re here to ensure your shopping experience is smooth and worry-free.

Hassle-Free Exchanges

We will be happy to exchange any product that is unworn, unused, unwashed, unaltered, undamaged and retaining the original tags, within 7 days from the date of delivery, for a different size or style.

Please note that we do not provide cash refunds for any return orders and delivery fees, if any, will not be refunded.

Here’s how we make things right:

Eligibility for Exchanges

  • Wrong Product, Colour, or Size? We’ll fix it! If you received the wrong item, we’ll replace it with the correct one.
  • Fit Issues? If the size or cut isn’t quite right, we’ll exchange it for a better fit.
  • Product Performance Problems? If you experience issues like tearing, shrinkage, or colour bleed after wear, we’ll make it right. Just send us a photo for verification at shopkore.sg@gmail.com.

How to Return Your Item

  1. Contact us at shopkore.sg@gmail.com to initiate your return.
  2. You will receive a confirmation email once you have submitted your request.
  3. Send the item to our designated address (we will provide this).
  4. Use the original packaging if available or any suitable packaging, and ensure the parcel is securely sealed.
  5. Once received, the item will undergo quality inspection. If it passes, we will process your exchange request.

Returns will be processed and exchanged within 5 to 7 days. If the product is out of stock, store credits or vouchers will be issued.

Cancellation Policy

No cancellations will be accepted after 24 hours of the order being placed.

Change in Size/Delivery Address/Phone Number

If you’d like to make changes to existing details in the order such as your size, delivery address or phone number, please contact us at shopkore.sg@gmail.com with your “Order Number and the Revised information.” We will help make the changes, if the product hasn't been shipped.

Gift Purchases

If your item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return.

Exempt Goods

Some items, like gift cards, are exempt from refunds.

How to Return Your Item

  1. Contact us at shopkore.sg@gmail.com to initiate your return.
  2. You will receive a confirmation email once you have submitted your request.
  3. Send the item to our designated address (we will provide this).
  4. Use the original packaging if available or any suitable packaging, and ensure the parcel is securely sealed.
  5. Once received, the item will undergo quality inspection. If it passes, we will process your exchange request.

Returns will be processed and exchanged within 5 to 7 days. If the product is out of stock, store credits or vouchers will be issued.

Shipping Costs

Please note that return shipping costs will be borne by you.

Exchange / Return for International Orders

No exchange / return is applicable on international orders. For any size related queries please feel free to contact us before you place an order.

We’re here to make sure your experience with Kore is nothing short of excellence. Reach out at shopkore.sg@gmail.com anytime, and we’ll do our best to assist you.