FAQ
If you’re new to Koré or you are looking to learn more about us, this section will help you understand our platform and our features.
Q: What is Koré all about?
Koré is a direct-to-consumer clothing brand dedicated to producing high-quality, stylish, everyday wear with a focus on comfort and versatility. We aim to make fashion accessible by eliminating unnecessary retail markups and offering premium quality clothing at a fair value. We are committed to ethical and sustainable practices, using eco-friendly fabrics and small-lot production to minimise waste while supporting local suppliers and artisans.
Q: Where are Koré’s products made?
Our products are crafted in small-scale manufacturing units in Indonesia, where we uphold ethical working conditions and focus on sustainable production. We collaborate with local suppliers and use eco-certified fabrics to ensure quality, breathability, and durability, especially suited for tropical climates.
Q: How long does shipping take?
Shipping within Southeast Asia typically takes 5–7 business days. For international orders, delivery times vary between 7–10 business days, depending on your location.
Q: Do you offer free shipping?
Yes, we offer free shipping on orders within Southeast Asia above $50. For international orders, shipping fees will be calculated at checkout.
Q: Can I track my order?
Yes, once your order is dispatched, we’ll send you a tracking number via email, allowing you to monitor your package’s journey.
Q: What is your return policy?
We offer a 7-day return policy. If you’re not satisfied with your purchase, you can return it within 7 days of delivery, provided the item is unworn, unwashed, and in its original packaging. Full exchanges are available.
Hassle-Free Exchanges
We will be happy to exchange any product that is unworn, unused, unwashed, unaltered, undamaged and retaining the original tags, within 7 days from the date of delivery, for a different size or style.
Here’s how we make things right:
Eligibility for Exchanges
- Wrong Product, Color, or Size? We’ll fix it! If you received the wrong item, we’ll replace it with the correct one.
- ✔ Fit Issues: If the size or cut isn’t quite right, we’ll exchange it for a better fit.
- ✔ Product Performance Problems: If you experience issues like tearing, shrinkage, or colour bleed after wear, we’ll make it right. Just send us a photo for verification at shopkore.sg@gmail.com.
Q: How do I initiate a return or exchange?
To start a return or exchange, visit our Returns page or contact our customer support at
shopkore.sg@gmail.com.
Q: Are there any items that are non-returnable?
Items marked as "Final Sale" or "Limited Edition" cannot be returned or exchanged.
Q: How do I know what size to order?
We provide a detailed sizing guide on each product page to help you find the right fit.
Q: What materials do you use?
Koré is dedicated to using sustainable materials such as organic cotton, linen, and recycled fibers. These eco-friendly fabrics are from Mills holding Oeko-Tex, Better Cotton, and GRS certifications, ensuring they are selected for their comfort, durability, and suitability for tropical climates, ensuring you stay cool and comfortable throughout the day.
Q: How should I care for my Koré products?
We recommend machine washing your Koré pieces on a cold, gentle cycle and air drying them to extend their longevity. Specific care instructions are available on each product page.
Q: Is Koré a sustainable brand?
Yes, sustainability is embedded in our core values. We produce in small lots to minimise waste, and prevent excess inventory from ending up in landfills. We use recycled packaging materials, eco-friendly hang tags and collaborate with local suppliers to ensure ethical and eco-friendly practices throughout our supply chain.
Q: How does Koré ensure fair labor practices?
Koré partners with local manufacturers in Indonesia, ensuring that fair labor practices are adhered to at every production stage. We prioritise ethical treatment and fair working conditions for all workers crafting our garments.
Q: Do you offer discounts or promotions?
Yes! We regularly run promotions and special discounts, and follow us on social media to stay informed about the latest offers and new product drops.
Q: How do I use a promo code?
At checkout, enter your promo code in the discount box, and the discount will automatically be applied to your total.
Community & Customer Engagement
Q: How can I get involved with the Koré community?
We love connecting with our customers! Join the Koré community by sharing your Koré outfits using #KoreStyle on social media. Stay updated by signing up for our newsletter or WhatsApp to receive news about new collections, exclusive offers, and upcoming events.
Q: Do you have a loyalty program?
We are currently developing a loyalty program to reward our regular customers. Keep an eye out for updates!
Q: How can I contact Koré?
For any questions or concerns, you can reach us via email at hello@kore.com.sg or through the Contact Us page on our website.
